Dell / Mac Support / Laptop Support / User Support / 1st Line / 2nd Line. Superb Client based in West London have an Onsite role, Inside IR35 for an experienced 1st / 2nd Line Support Analyst. Working from their Support Centre you will be a single point of contact for all internal IT related user/customer queries/issues for Dell and Macs. Working with Service-Now you will provide 1st / 2nd line support escalating where needed.
Logging all requests using Service-Now and ensure the customer is responded to in a timely manner
Please get in touch if you are immediately available, happy to work in West London and have strong experience Supporting Laptops / Macs, meeting SLA's etc.
Technical experience should include:
- Strong knowledge of Microsoft based operating systems with emphasis on windows 11
- Network Experience (LAN, WAN, Wi-Fi)
- Knowledge of Active Directory (AD)
- Knowledge of VPN
- Experience troubleshooting Office 365 applications
- Good understanding of PC hardware, software setup and configuration.
- TCP/ IP networking skills
Full details on request
